FAQS
📦 What products do you offer?
KV Online Shop offers high-quality notebooks and record books designed especially for teachers and students.
Most of our products are ready-made notebook formats for everyday use.
✏️ Do you accept customized orders?
Personalization is available only for Teacher Record Notebooks and selected customized products.
Customized orders can only be checked out through the specific customized product listing posted on our website.
⏱️ What is the turnaround time for customized orders?
Customized orders are completed within 7–15 days, depending on order quantity and our current production queue.
Processing time starts after successful payment.
🛒 How do I place a customized order?
To place a customized order:
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Go to the customized product listing on our website
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Enter the required details (if applicable)
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Add to cart
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Complete checkout
Customized orders are processed only after successful payment.
💳 What payment methods do you accept?
We accept secure online payments through our website checkout system.
Manual bank transfer or sending payment proof is NOT required.
🚚 How long does shipping take?
Estimated delivery time:
• Metro Manila — 1 to 3 days
• Luzon / Visayas / Mindanao — 5 to 10 days
• Processing time — 3 to 7 days before shipping
Delivery time may vary depending on location and order volume.
📍 Where are you located?
We are based in Las Piñas City, Philippines.
📞 How can I contact you?
You may contact us through:
Facebook:https://www.facebook.com/share/16qhboUVxZ/
Email: kvprintsdigital@gmail.com
Website contact form
❌ Can I cancel or change my order?
Orders cannot be changed or cancelled once they are processed or shipped.
Please review your order carefully before checkout.
🔁 Do you accept returns or refunds?
Returns or refunds are only accepted for:
• Wrong item received
• Damaged product upon delivery
Please contact us within 48 hours after receiving your order.